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Frequently asked questions about my jewelry
Here you will find answers to frequently asked questions about ordering, materials, shipping, care and custom-made products.
Should you still wish to know anything, you can contact me at any time.
FAQ
Generally
I primarily use genuine gemstones for my jewelry, which are carefully selected. Since these are natural stones, color, pattern, and structure can vary slightly – this is precisely what makes each piece of jewelry unique.Some gemstones may have been additionally treated or their color slightly intensified, as is common practice in the jewelry industry. I always ensure a high-quality selection and a natural, harmonious appearance.
I place great importance on the selection of my gemstones and work predominantly with trusted dealers and carefully selected sources.I consciously pay attention to quality, origin and the most responsible selection of materials possible.
For my jewelry I primarily use high-quality materials such as 18k gold filled, 18k rose gold filled, stainless steel and silver.I carefully select many gemstones, consciously paying attention to quality and a harmonious combination of materials.
Because I work with natural stones and make many pieces of jewelry by hand, each piece is unique. Small differences in color, pattern, or texture make each piece of jewelry special.
To keep your jewelry looking beautiful for a long time, I recommend avoiding contact with water, perfume or other care products as much as possible.Ideally, put on your jewelry only after perfume, creams or other care products have completely been absorbed or dried.Also, keep your jewelry as dry and protected as possible when you're not wearing it.
Gemstones have been associated with various meanings and properties for centuries. Many people wear them as personal companions in everyday life or because of their symbolic power.Please note, however, that gemstones have no proven medical effects and cannot replace a visit to the doctor.
Yes, custom orders are possible. We will discuss your wishes regarding gemstones, colors, pendants, or design.Depending on the complexity and material requirements, production may take some time. I will, of course, inform you of the approximate duration beforehand.
An order can be changed until it is shipped. Please contact me if you wish to do so.
Your order will be processed on the day of order and is usually shipped the following day.
The return policy is valid for 30 days after purchase. The item(s) must be unused and in perfect condition. Once your return has been received and inspected, I will send you an email to inform you and clarify the situation. I will also notify you whether your refund has been approved or denied. If the refund is approved, it will be issued as a replacement item, a voucher, or a full refund of the order value. Please contact me beforehand so I can provide you with the return address.Important: Please include your return address and email address on the return shipment and enclose the invoice or delivery note. You are responsible for the return shipping costs. Shipping costs are non-refundable.
As long as the item hasn't been shipped, you have the option to cancel your order. I usually ship within 24 hours. Please contact me here with the subject line "Cancellation of my order." I will then cancel your order and refund your money. Please be sure to include your name and the name of the bracelet. If your order has already been shipped, you can, of course, exercise your right of withdrawal after receiving it.
You can enter your discount code at checkout before clicking "Proceed to Checkout". The discount will be deducted directly from the total amount.
The vouchers are valid for 2 years from the date of purchase.
You have a 6-month warranty. The item will only be replaced if the damage was not caused by your own negligence. Each case will be reviewed. I will inform you whether I will replace the bracelet after inspection. Lost jewelry will not be replaced. Please send me your defective piece of jewelry, or at least a part of it, along with your proof of purchase.
Each piece of jewelry is crafted with great love and care. Should you have any further questions or wish to commission a custom piece, I would be happy to hear from you.
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